UK ORDERs

The delivery dates are estimated and Royal Mail aim to deliver Tracked 24 items the next working day, however they can take up to 2 days. Tracked 48 items are usually delivered within 2-3 working days from dispatch. Tracked 48 has a delivery aim of two days for over 94% of our postcodes. We provide tracking numbers when your item is shipped, these are sent to the contact method you provided at checkout (Email or phone number.) Please allow at least 3 working days from when your product was shipped before you contact us.

Please email design@cloudn9ne.co.uk with your order number and tracking number if you think there is an issue and it has been at least 3 working days since your order was dispatched and you still haven't received it. We will get back to you ASAP, We usually respond within 1 working day.

REST OF WORLD ORDERs

We aim to usually deliver to Europe within 3-5 business days. We aim to usually deliver to Rest of World within 6-10 business days. We provide tracking numbers when your item is shipped, these are sent to the contact method you provided at checkout (Email or phone number.) Please allow 10 working days from when your product was shipped before contacting us.

Please email design@cloudn9ne.co.uk with your order number and tracking number if you think there is an issue and it has been at least 10 working days since your order was dispatched and you haven't received it. We will get back to you ASAP, We usually respond within 1 working day.

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